Refund Policy

Experience QGW Transportation with Confidence. Enjoying the ultimate luxury experience requires planning and commitment. At QGW, we offer unparalleled luxury car rentals and exquisite lodging, tailored for those who appreciate the finer things in life. To ensure everyone enjoys a seamless and exceptional experience, we adhere to a strict non-refundable cancellation policy for both car rentals and lodging reservations.

Please carefully review this policy before booking:
Cancellations made within 72 hours of your scheduled arrival or pick-up time are non-refundable. This applies to both car rentals and lodging reservations.
Changes to reservations, including arrival/departure dates and car selection, are not permitted within 72 hours of your original booking.
We understand this policy may seem strict, but it allows us to:
Guarantee availability for confirmed guests. We hold your chosen car and lodging specifically for you, ensuring your desired experience is waiting upon arrival.
Maintain the highest standards of quality and service. Our meticulous preparation and attention to detail require advance planning and resource allocation.
Deliver a consistent and exceptional experience for all guests. A firm policy creates a fair and predictable environment for everyone.
Here's what you can do to ensure a smooth and enjoyable experience:
Plan your trip carefully and book well in advance. We recommend securing your reservation at least a week before your desired arrival/pick-up date.
Double-check your booking details, including dates, times, and desired options. Once confirmed, changes are not possible within 72 hours.
Consider travel insurance for additional peace of mind. This can protect you against unforeseen circumstances that may require you to cancel your trip.
While we prioritize flexibility, our commitment to delivering the ultimate luxury experience necessitates this strict policy. We appreciate your understanding and cooperation.
Should you have any questions or require clarification, please don't hesitate to contact us. We're always happy to help create an unforgettable luxury experience for you. Thank you for choosing QGW!